Articles November 2013
Global Claims Views: U.K. - The need for speed
Ë¿¹ÏÊÓƵAPP UK recently conducted a survey to determine the average time taken to settle claims. The survey looked at the length of time from claim notification until either a payment was made or the decline decision was communicated. These are the results.  Read More
Articles November 2013
Global Claims Views: India - fraud detection tools

The fundamental principle of commission of insurance fraud tends to be the same – deliberate non-disclosure or misrepresentation of material information with the intention to obtain unauthorized benefits. How do we address this problem? 

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Articles November 2013
Global Claims Views: Australia - DSM5
The DSM is a prominent classificatory system for psychiatric disorders. It is used exclusively in countries such as Australia and the U.S. This story explores implications for insurers.  Read More
Articles November 2013
Global Claims Views - International Health and Questioning Medical Necessity
The definition of what is medically necessary varies considerably, with the weakest wordings only requiring that treatment be ordered by the patient’s treating physician. Explore best practices with Ë¿¹ÏÊÓƵAPP. 

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Articles October 2013
Auto-Analytics - Quantifying the Self
The burgeoning Quantified Self movement, consisting of those who track what was eaten and expended, vital metabolic statistics and even mood states, is fast taking root throughout the world. 
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Articles October 2013
​Coming Together: Six converging dynamics will define the future of the insurance industry
The life and health industry must continue to innovate and anticipate changes from six converging dynamics to take full advantage of opportunities that lie ahead. Read More
Articles October 2013
Is Work Good for You?

This article addresses the question of whether work is good for us. Ms. Kotze asserts that yes, work is good for us, challenges insurers and re/insurers to change our communications to all stakeholders – claimants, policyholders, and the medical community – and ...

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Articles October 2013
Under Pressure: Coping with low interest rates
Six years of low interest rates coupled with economic sluggishness is not an economic environment that would breed optimism.
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Articles September 2013
Around the World: The Life-Saving Tablet
The much-loved tablet now has a fast-growing role as an all-in-one sales tool for life insurance distributors, especially in Japan.
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Articles September 2013
ReFlections Summer 2013
In this edition of ReFlections, Ë¿¹ÏÊÓƵAPP experts discuss underwriting, actuarial, and epidemiological concepts regarding traumatic brain injuries.   Read More
Image of shopper with too many choices
Articles September 2013
ZMOT = Opportunity for Insurers: Customer Engagement in Insurance
Ë¿¹ÏÊÓƵAPP's Adriano de Matteis explores the ZMOT concept and how insurers globally could put it to work.    
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Articles August 2013
At the Crossroads: Bancatakaful and Bancassurance Trends in the Middle East

Banks and insurers – whether conventional or Islamic – are at the crossroads as they will need to improve their products and services to meet the needs of their markets in order to succeed

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Articles July 2013
Around the World: Canadian Apps

In Canada, modern technology has helped pioneer a novel employee benefits approach to bridge pensions inertia.

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Articles June 2013
Complex Decisions On Critical Illness
Deciding to enter the group voluntary CI market requires careful considerations to mitigate risk, ensure optimal spread of risk and limit anti-selection. Read More
Articles June 2013
Around the World: AFLAC Ducks in the USA
A clever marketing campaign in the US has transformed one company's brand and distribution, Ë¿¹ÏÊÓƵAPP's Jason Hurley explains.   
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Articles June 2013
Will We Live Forever?

Most of us do not give much thought to this question for we all accept that we have a finite lifespan even if we put the thought of our ultimate death out of our minds until we grow old.

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Escalator in Beijing showcases Asia growth
Articles June 2013
Design, pricing and distribution the key for long-term success
Asia’s life insurance market is currently experiencing a complex, interlocking set of demographic, technological, economic and regulatory trends. Ë¿¹ÏÊÓƵAPP’s Marc Sofer guides us through them and discusses challenges as well as opportunities. Read More
Double exposure of man with light in the brain
Articles June 2013
Driving Product Innovation
Driving Product Innovation Read More
Articles June 2013
Afro-Asian Market Insurance Innovations
Sixty years ago, a smartphone or tablet computer would have seemed a gadget out of a science fiction or James Bond movie. Since then, innovation has brought those imaginary items into reality, and innovation is very much the key to business success today.  Read More
Articles May 2013
Around the World: SE Asian DIY Buyers

In Asia's ASEAN region, life insurers are looking for ways to reach budget-conscious ‘do-it-yourselfers' of all generations. Ë¿¹ÏÊÓƵAPP's Peter Tan examines one company's successful cultivation strategy.

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